Legal Documents

Jojova Privacy Policy — Your Data, Our Responsibility

Jojova places the highest priority on the security of your personal information. This Privacy Policy explains in detail how your data is collected, used, and protected.

Last Updated: January 1, 2026
GDPR Compliant
What's in This Policy
What Information We Collect
Why and How Your Data Is Used
Cookies & Tracking Technologies
Sharing with Third Parties
Your Rights & Controls
Contact & Complaints Process
SSL 256-bit Encryption
Never Sold to Third Parties
Data Minimization Policy
Full User Control

How We Protect Your Privacy

Jojova's Core Data Protection Pillars at a Glance

End-to-End Encryption

AES-256 encryption is applied to all your data transmissions and storage. No third party can access or read your information.

Minimal Data Collection

We only collect information that is necessary to provide our services. We do not want or retain any personal data beyond what is required.

Never Sold to Third Parties

Your personal information is never sold or rented to advertisers or third parties — this is an absolute policy at Jojova.

You're in Full Control

You can view, correct, or delete your data at any time. You have complete control over your personal information.

Scheduled Data Deletion

Once the specified period following account closure has passed, your data will be permanently deleted. Only the minimum information required by law may be retained.

Immediate notification in the event of a data breach

In the event of a security incident, we notify affected members within 72 hours and take immediate steps to resolve the issue.

1Introduction

Jojova ("we", "us", "our platform") takes your privacy seriously. This Privacy Policy explains how we collect your personal information, how we use it, and how we keep it secure. This policy applies to all users of Jojova's website and mobile application.

We believe you have the right to know what happens with your data. That's why this Privacy Policy is written in plain, straightforward language — not complex legal jargon. By using Jojova's platform, you agree to the terms described in this Privacy Policy.

This Privacy Policy is part of our Terms & Conditions to be read alongside this document. Together, both documents form the complete legal framework governing your relationship with Jojova.

2What Information We Collect

Jojova only collects information that is genuinely necessary to provide our services. Below is a breakdown of the types of data we collect:

Data Type Example When Collected
Identity Information Name, date of birth, national ID number During Registration & KYC Verification
Contact Information Mobile number, email address At the time of registration
Financial Information Mobile wallet number, bank details (encrypted) During Payment Transactions
Activity Information Betting history, login times, preferences While using the platform
Technical Information IP address, device information, browser Automatically

We never store your full payment card number or PIN. Financial transaction data is processed directly by the payment provider, with the highest level of security ensured.

3Why We Collect Your Information

Jojova has specific and legitimate reasons for collecting your data. We never collect information that isn't necessary.

  • Account management: To complete your registration, verify your login, and keep your account secure.
  • Identity verification: To verify age and comply with Anti-Money Laundering (AML) regulations.
  • Payment processing: To process deposits and withdrawals securely.
  • Customer support: To resolve your complaints and queries promptly and effectively.
  • Platform improvement: To analyze user experience and improve the platform.
  • Responsible betting: To identify signs of betting addiction and provide timely support.
  • Legal Compliance: To fulfill legal requests from regulatory authorities.

4How Your Information Is Used

The specific purposes for which your data is used are clearly outlined below. Jojova never uses your information for any purpose beyond what is stated here.

We use your contact information to send transactional SMS or email notifications — such as deposit confirmations, withdrawal updates, or security alerts. You can opt out of promotional messages at any time, but essential account notifications cannot be disabled.

We analyze your betting activity to provide you with relevant offers and recommendations. This analysis is fully encrypted and conducted in a way that keeps your identity anonymous.

Automated Decision-Making: In certain cases (such as fraud detection), automated systems may be used. You have the right to object to this.

5Sharing Information with Third Parties

Jojova does not sell or rent your personal information. However, limited data may be shared with certain trusted partners in specific circumstances:

  • Payment Provider: bKash, Nagad, Rocket — only the minimum information required for transaction processing.
  • Identity verification services: A regulator-approved body for the KYC process.
  • Law enforcement authorities: When required by a legal order or regulatory authority.
  • Technology Service Providers: For hosting, security, and analytics services — under strict confidentiality agreements.

Every partner is bound by a data processing agreement with us. They may only use your information in accordance with Jojova's instructions and for specified purposes.

6Cookies & Tracking Technologies

Jojova's platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly.

  • Essential cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional cookies: To remember your preferences (such as language and theme). With your consent.
  • Analytics cookies: To understand how the platform is being used. With your consent.
  • Marketing cookies: To show you relevant offers. This is done with your consent and can be turned off at any time.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

7Data Retention & Security

Jojova employs industry-leading security measures to keep your information safe.

  • All data is stored with AES-256 encryption and transmitted via SSL/TLS encryption.
  • Servers are monitored 24/7 and undergo regular security audits.
  • Strict permission-based access controls are in place to govern employee access to data.
  • Regular data backups are maintained and a disaster recovery plan is in place.

Data retention period: Your data is retained for as long as your account is active. After account closure, certain information may be kept for up to 5 years as required by law, after which it is permanently deleted.

Jojova's security infrastructure is regularly audited by independent third-party reviewers.

8Your Rights

Jojova respects your data protection rights. You have the following rights:

Right to Access
You can find out at any time what information we hold about you and how it is being used.
Right to Rectification
If any of your information is incorrect or incomplete, you can request a correction.
Right to Erasure
You can request that your data be deleted, provided there is no legal obligation requiring us to retain it.
Right to Object to Processing
You can object to your data being used for marketing or profiling purposes.
Right to Data Portability
You can request a copy of your data in a machine-readable format.

To exercise any of the rights listed above support@jojova.ws Send us an email at the address provided. We will respond within 30 days.

9Children's Privacy

Jojova strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect information from minors.

Age is verified at the time of registration, and additional proof of identity may be requested in cases of suspicion. If we become aware that a minor's information has been collected by mistake, we will immediately close that account and delete the data.

If you believe a minor is using Jojova, please notify us immediately.

10Policy Changes

Jojova may update this Privacy Policy from time to time. Revisions may occur due to changes in law, the adoption of new technologies, or updates to our services.

  • For significant changes, advance notice will be sent to your registered email address.
  • For minor changes, only the updated date on this page will be revised.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision.

11Contact

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team:

  • Email: support@jojova.ws
  • Live Chat: Directly on the platform — available 24/7
  • Support Ticket: From the Platform's Help Center

We respond to email complaints within 24–48 hours. For urgent privacy matters, reaching out via live chat will get you a faster response.

Your privacy is more than a policy to us — it's a commitment. Jojova is always on your side.

Common Privacy Questions

Answers to Our Most Frequently Asked Questions

No, Jojova never sells your mobile number or any personal information to third parties. Only the minimum information required for payment processing is shared with the relevant service providers, and they are bound by strict confidentiality agreements.

After account closure, certain data may be retained for up to 5 years to meet legal and regulatory obligations. After that period, all data is permanently and irreversibly deleted. You may request confirmation of data deletion.

Disabling essential cookies may affect login and security functionality. However, turning off analytics and marketing cookies will not impact the platform's core features — only some personalized experiences may be limited.

Information may be disclosed only in response to a court order or a valid legal request from a government regulatory authority. Where permitted by law, we will endeavor to notify you in advance.

Send an email to support@jojova.ws with the subject "Data Access Request". After verifying your identity, we will send you a copy of all your data in a machine-readable format within 30 days.
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